Twins

oh my if just read my 2nd comment.......

http://i.imgur.com/TARRgNW.png

I'm a noob when it comes to that kind of stuff but if nothing else works you can open command prompt and type ipconfig /release then ipconfig /renew. Wait a little and you should get a new ip address

thanks thug. gave it a try no success. probably will contact isp and ask for advice. if all else fails. vpn with 100ping owell