techsupport transcript for a friend

[EbilDustBunny]

user Ashley has entered room

 

analyst Joel_ has entered room

 

Ashley> hi

 

Joel_> Hi Ashley. Welcome to Sony Online Support. I’m Joel. Please allow me a moment to review your concern.

 

Joel_> Thank you for waiting, Ashley. I'm sorry that the Notebook is overheating. I'll be glad to assist you with this.

 

Ashley> yay

 

Joel_> Please give me a moment while I get the information the information overheating of the Notebook.

 

Ashley> okay...

 

Joel_> Thanks for waiting, Ashley.

 

Ashley> yup

 

Joel_> I would like to forward a link to a page where you can get the information on overheating of the Notebook.

 

Joel_> When you receive the link please click on it to open the page and let me know if you are able to view it.

 

Joel_> http://www.iq.sony.com/srvs/autoresponsev4.asp?id=198695

 

Ashley> okay one second while i look at this link

 

Joel_> Sure, please go ahead.

 

Ashley> is there a 24-7 line i can call?

 

Joel_> You can contact the Telephone support team.

 

Ashley> great

 

Ashley> does this line operate 24-7?

 

Joel_> They are available 24 hours a day, 7 days a week.

 

Ashley> great

 

Ashley> what's the number?

 

Joel_> Please stay online while I escalate the chat to our Tier 2 agents.

 

Ashley> uhhhh okay?

 

Joel_> They will be able provide you the contact information of the Telephone support team.

 

Ashley> you can't do it?

 

Joel_> Please wait, while the problem is escalated to another analyst

 

analyst Joel_ has left room

 

analyst Alva_ has entered room

 

Alva_> Hi Ashley. I'm Alva. Please allow me a moment to review your concern.

 

Ashley> sweet

 

Ashley> joel said he had to go to lunch

 

Alva_> Thanks for waiting, Ashley. I have reviewed your chat transcript with the previous analyst and will be glad to provide you the contact information about our Telephone Support Team.

 

Ashley> lol great

 

Alva_> Ashley, you can contact our Telephone Support Team at 1-888-476-6972.

 

Alva_>

They are available 24 hours a day, 7 days a week.

 

Alva_> I am sure they will resolve your issue quickly and efficiently.

 

Ashley> thanks much... tell joel to have a nice lunch

[anonymo]

Someone failed the Turing test.

[benjester]

LOL

[Xterminator]

wow lol