You could be a total jerk... well, this is what I'd do because I am a jerk. Check to see if you can access other computers sharing the line. it shouldn't be that hard. Then you could just send Virri across the network in hopes that they will change service... or finally decide that they need to do something more "drastic" like get a few extra lines for access. Heck, you could even install some AI, and maybe Skynet can take over and blow up all those ISP that suck.... Oh wait, there goes my active imagination again?! Seriously though, i wouldn't recommend any of what I said... you can get into serious trouble over that. But, I think i'd go talk to the cable company in person like was recommended. I only thought sat. had cards in them.