Soul --- I work in retail --- have for 5 years now --- and before that I worked fast food for 2 years.
I have dealt with many many customers --- and regardless if the customer can even pronounce the word "computer" they are ALWAYS right. Period. It's not their information that makes them right --- its their money.
I pay my money for this game - and I expect there to be some downtime - however I was NOT expecting 6+ hours at a time - MULTIPLE days in a row. I also expect that when my character disappears that someone will help me get it back - without basically calling me an idiot.
I have probably played more MMORPGs than you - and have NEVER experienced 6+ hours of downtime, let alone 2 days in a row. And then to top it all off --- when I FINALLY get in my characters are ALL missing. I tried to get my list to refresh - it does - it just does NOT load my characters.
Reply from GMs ----
Exact copy from Customer Service Rep : michaelp.support@blizzard.com
I apologize personally for your problematic experience. While I understand your frustration at first not being able to login, I want you to know that customer satisfaction is top priority here at Blizzard Entertainment.
With that said I would also like to inform you that we are aware of the issue with the login server not properly displaying your characters on all servers. We do not currently know the cause(s) of this issue are working very hard to find the source(s) of the problem. As such we do not have any current ETA on a fix for this problem.
I apologize for not having a solution for your problem, but as soon as I know so shall you.
Regards,
Michael P.
Online Support
Blizzard Entertainment
http://www.blizzard.com/support
Sorry - not having any idea is NOT customer service - I would not even both to say its bad - its non-existant.
Gunny
P.S. That reply was 19 hours after I sent in an email - I replied to it within an hour of getting it --- and it has already been 21 hours since I have heard anything else.
I can however login and play now - but I still think a reply is in order.