I'd like to see them take a beating for this.
When you get a chance, check out www.bestbuysux.org
It is full of horror stories about customer service, manager's decisions, etc.
I was led to this site because I purchased a 9800Pro from a Best Buy in Central, Pa. I get home and open the box up, low and behold it was not a 9800 Pro.. (some older, older model). I went through months of phone calls before I finally got ahold of someone who didn't think I was just some guy trying to take advantage of a return policy... The site is full of stories like this.
If you ever purchase anything of value from one of their stores, i recommend you open it up at the register immediately after purchasing it.